Shipping policy

Orders are processed by our logistics team within 2 business days from the order date.

[ ITALY ] Delivery normally takes place within 2–3 business days from the moment the order is handed over to the courier throughout Italy, with the exception of Sicily, Sardinia, and Calabria, where delivery may require one additional day.

[ EUROPE ] Delivery normally takes place within 3–5 business days from the moment the order is handed over to the courier, excluding remote areas where delivery may require one additional day.

[ NON-EU ] Delivery normally takes place within 2–4 business days from the moment the order is handed over to the courier, excluding remote areas where delivery may require one additional day.

Products are delivered via the appointed courier from Monday to Friday during business hours.

During Sale periods, Black Friday, and the Christmas season, shipping times may be longer due to the high volume of orders received.

Please note that shipments and deliveries are not carried out on weekends or national public holidays.

We recommend choosing a shipping address where someone will be available to receive the parcel. If you prefer delivery to your office or to a concierge/reception desk, please also indicate the name of the contact person.

If you are not present at the time of delivery, the courier will leave a notice with instructions for collection or will attempt redelivery (up to a maximum of two additional attempts).

We always recommend monitoring the shipment status using the tracking code you received by email when your order was shipped—you can check the order status at any time.

Please note that it is not possible to change the delivery address once the order has been shipped.

Upon Delivery

When your products are delivered, we recommend that you always check:

• that the number of parcels delivered matches what is indicated on the transport document;
• that the packaging is intact, not damaged, wet, or otherwise altered, including the sealing materials (adhesive tape or metal straps).

What should I do if my parcel is damaged or items are missing?

If you receive your order and the parcel is damaged, we recommend accepting the delivery with reservation and reporting the issue to the courier at the time of delivery.

Please send photos of the damaged parcel to Customer Service.

In the case of missing items, contact Customer Service specifying exactly which items are missing.

What should I do if I have not received my parcel?

Couriers do their best to ensure that your order is delivered on time and in perfect condition. However, despite their care, unforeseen issues may occur.

If the tracking code shows a problem with the shipment of your order, you may contact the courier directly for further information.

If the courier requires our intervention (as the sender), please contact Customer Service no later than 14 days from the shipment date of the order.

Customs Duties

For shipments to countries outside the European Union, any import customs duties are the responsibility of the recipient.

We are not aware of the amount of customs charges, which will be communicated by the courier once the shipment reaches the destination country.

We therefore recommend contacting your local customs authorities in advance to verify costs and any import restrictions.

Shipments to the United Kingdom

As of January 1, 2021, following Brexit, shipments to the United Kingdom with a total value of purchased items exceeding £135.00 are subject to customs duties and any additional costs, which are the responsibility of the customer.

Customer Service is not aware of the amount of these costs, as they vary by country and cannot be calculated at checkout.

We recommend contacting the UK Customs Office for further information.